TY  - GEN
AU  - Domínguez-Mayo,Francisco José
AU  - García-García,Julián Alberto
AU  - Escalona,María José
AU  - Mejías,Manuel
AU  - Rossi,Gustavo Héctor
AU  - Urbieta,Mario Matías
TI  - A framework and tool to manage cloud computing service quality
KW  - CALIDAD DE SOFTWARE
KW  - COMPUTACIÓN EN LA NUBE
N1  - Formato de archivo: PDF. -- Este documento es producción intelectual de la Facultad de Informática - UNLP (Colección BIPA/Biblioteca); Software Quality Journal, Aug. 2014
N2  - Cloud Computing has generated considerable interest in both companies specialized in Information and Communication Technology and business context in general. The Sourcing Capability Maturity Model for service (e-SCM) is a capability model for offshore outsourcing services between clients and providers that offers appropriate strategies to enhance Cloud Computing implementation. It intends to achieve the required quality of service and develop an effective working relationship between clients and providers. Moreover, quality evaluation framework is a framework to control the quality of any product and/or process. It offers a tool support that can generate software artifacts to manage any type of product and service efficiently and effectively. Thus, the aim of this paper was to make this framework and tool support available to manage Cloud Computing service quality between clients and providers by means of e-SCM
UR  - http://dx.doi.org/10.1007/s11219-014-9248-0
ER  -